The basic booking process is: (see also our section on planning a trip)
We can quote and accept payments in EUR, GBP, USD, AUD and CZK. The price we set in these currencies is final, even if you have later payments and the exchange rates change! At the time of booking you provide a credit card to guarantee the reservation. You may pay us via:
Only in exceptional circumstances will we take cash at the event.
Your first payment is due once you confirm your booking. For package bookings, generally you pay 50% deposit, although some events have different payment policies. In general, deadlines for confirmation are based on how soon the event is:
Your payment schedule depends on the order (again may vary by event):
When we receive a payment, we will email you a receipt. We will send you a proforma invoice showing all payments and due dates. We do not issue VAT invoices unless requested by a European VAT registered business. Please note that we operate under the tour operators margin scheme for VAT thus VAT paid through us is generally unrecoverable.
Note on cards: We charge cards in USD, EUR, GBP & CZK in their currency. Transactions in AUD and other currencies are converted to our local currency (CZK) at the prevailing interbank rate. The actual amount charged to your bank in your currency (e.g. AUD) may vary from the price. We have no control over this. We charge NO card fees.
Tickets are delivered according to your request:
Tickets are posted about 2 weeks before the event (depending on the circuit). VIP VIllage tickets are posted about 2 weeks in advance. We do not put VIP Village tickets in ordinary post. Other credential such as paddock passes may only be collected at the event.
We will also email joining instructions to package customers (and collection instructions to collection customers) about 1 week before the event. Also all details, maps and programmes are posted to our web site (see the PRACTICAL INFO section of the event page)
Please note that all our products can be quoted and booked online. Online bookings do NOT take immediate payment but allow for later changes. We are experiencing longer than 48 hours before we are responding to the contact form.