The basic booking process is: (see also our section on planning a trip)
We can quote and accept payments in EUR, GBP, USD, AUD and CZK. The price we set in these currencies is final, even if you have later payments and the exchange rates change! At the time of booking you provide a credit card to guarantee the reservation. You may pay us via:
Only in exceptional circumstances will we take cash at the event.
Your first payment is due once you confirm your booking. For package bookings, you pay 50% deposit. Deadlines for confirmation are based on how soon the event is:
Your payment schedule depends on the order:
When we receive a payment, we will email you a receipt. We will send you a proforma invoice showing all payments and due dates. We do not issue VAT invoices unless requested by a European VAT registered business. Please note that we operate under the tour operators margin scheme for VAT thus VAT paid through us is generally unrecoverable.
Note on credit cards: Our UK bank charges an exorbitant rate for processing credit card transactions; thus we process GBP (and AUD) transactions through our Czech bank, converting to Czech Koruna at the prevailing interbank rate. We charge NO credit card fee for this; however the actual GBP (or AUD) amount charged to your bank may vary from the price. We have no control over this. (We usually find the net difference is less than the minimum 2.5% we would need to charge for card handling)
In these times, concern over financial stability and security of any payments is only natural. Rest assured that EU regulation is in line with UK in that we are required to ensure your money is safe in the highly unlikely situation of business failure. To this end we have taken an insurance policy of international travel protection (a bond) which guarantees refund of any payments made in respect of unfulfilled delivery of our services. The policy is issued by the Czech company ERV (Evropská pojišťovna, a. s.). You may download a copy of this policy here...
Tickets are delivered according to your request:
Tickets are posted about 3 weeks before the event (depending on the circuit). VIP VIllage tickets are posted about 2 weeks in advance. We do not put VIP Village tickets in ordinary post.
We will also email joining instructions to package customers (and collection instructions to collection customers) about 1 week before the event. Also all details, maps and programmes are posted to our web site (see the PRACTICAL INFO section of the event page)
Please note that all our products can be quoted and booked online. Online bookings do NOT take immediate payment but allow for later changes. We are experiencing longer than 48 hours before we are responding to the contact form.