OUR PRODUCTS, BOOKING AND PAYMENT

products || booking || payment || delivery

Products

Our 'core' product is providing you a great MotoGP experience!

We do this by offering you a tailored package based on products we have carefully selected for each event.

To build your weekend, we have a simple equation:

tour = package + tickets + extras

Tickets are of course your entry to the MotoGP. We offer a great range of track experiences; see more information about VIP options and Tickets.

Our packages provide all the services in support of the GP itself: accommodation, track transfers, guide, information. Sometimes we have 'special' packages which included additional services, typically meals. We always have some opening gathering to give us an opporutnity to brief you, for you to ask questions, meet fellow MotoGP fans, and generally get the weekend off to a start. You can book packages for any duration (subject to a minimum) and any dates as long as the night before race day is included (usually Saturday night). See more information on our packages...

For nearly all GPs we also offer additional excursions, cultural events, parties, additional transport options (such as helicopters, intercity transfers, taxi pickups) - these we generally refer to a 'extras'. See more information on these services...

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Booking

1. Choose an event
2. Get an idea of budget level: are you full VIP or economy?
3. Pick rough dates, your party size and bedding (e.g. 3 people: in a triple room? A double and a single?)
4. Now place a booking with us. If your requirements are fairly straightforward, by far the most effecient way to do this is online. Remember, if you book online, your credit card is not charged. This is just a reservation against our allocated product. Thus once your reservation is confirmed, you can plan the other elements of your trip. You can also make a reservation by placing a provisional booking on our web form, or via telephone/email, and we will carry on the booking manually. (n.b. for online bookings we waive our normal 18 EUR handling fee)
5. Depending on how soon the event is, we will give you up to a week to confirm your reservation (if the event is soon we will charge you immediately or within a day)
6. Now organise flights and other details of your break.
7. Come back to us with any required changes to your reservations. (we can always add/change days up until a few weeks before the event)
8. Once all is finalised, you can pay according to the payment terms (below)

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Payment

At the time of booking you provide a credit card to guarantee the reservation. You may pay us via:

• credit card (Mastercard/Visa only)
• bank transfer (in GBP, EUR, USD, or CZK)
• Eurocheque

Only in exceptional circumstances will we take cash at the event.

Your first payment is due once you confirm your booking. For package bookings, you pay 50% deposit. Deadlines for confirmation are based on how soon the event is:

• less than one month: immediate (we can usually hold for a few hours if you need to confirm a flight or someone else)
• 1-2 months: we will hold a booking for 2 days
• 2-4 months: we will hold a booking for 5 days
• 4+ months: we will hold a booking for 1 week or as negotiated

Your payment schedule depends on the order:

• For ticket-only orders, you pay 100% in advance
• For package bookings, you pay 25% deposit with the balance due 2 months before the event

When we receive a payment, we will email you a receipt. We will send you a proforma invoice showing all payments and due dates. We do not issue VAT invoices unless requested by a European VAT registered business. Please note that we operate under the tour operators margin scheme for VAT thus VAT paid through us is generally unrecoverable.

All payments to us are held in an escrow account which we cannot touch until the event is over and you have left our care.

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Delivery

Once you are fully paid we will deliver products.

Tickets are delivered according to your request:

• If you are package customer we deliver to your hotel
• By ordinary post (We generally do not recommend this; we will only do for low-value tickets at your risk. We register the post, but it can take weeks to trace in the event of loss, and this may be too late for you!)
• By overnight courier (technically this is not insured, but you will have a tracking number and will be able to trace, and in the rare event of loss )
• You may collect at our designated collection point and time (no charge)
• As a final resort, we can deliver to you at the track, but we charge a handling fee for this.

Tickets are posted about 4-6 weeks before the event (depending on the circuit). VIP VIllage tickets are posted about 3 weeks in advance. We do not put VIP Village tickets in ordinary post.

We will also email joining instructions to package customers 1-2 weeks before the event.

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